Postage and Shipping
KR work a regular working week both in the UK and the USA. Orders are shipped on work days Monday-Friday (excluding bank holidays)
The checkout has options for 1st Class, 2nd class or Airmail depending on your location. This is a non tracked service. Your order may be split into more than 1 package for airmail shipments. Your packing slip will show this as multiple packages.
USPS is an option at the checkout with the USA only. This is a non tracked service.
All orders shipped with UPS are tracked. You can track your order via the KR website using your order number and email address. You can upgrade to UPS shipments at the checkout. Some orders due to their size are automatically scheduled for a UPS delivery. A signature is required on arrival, a card will be left advising of an attempted delivery if no one is in.
You will be emailed to confirm receipt of your order and to confirm the dispatch date and estimated delivery date. Emails are sent to the email address used for purchase.
Office hours (08:30 to 16:30 Monday to Friday)
Within the UK
Within the EU
Within the USA/Canada
1-855-KRM-FOAM / 1-855-576-3626
From any other countries