KR Terms and Conditions
KR have 2 manufacturing facilities; one in the UK, and one in the USA. Pick your country/currency from the menu based on your delivery location. We ship the UK, EU and RoW orders from the KR-UK factory, and the USA/Canada orders from the KR-USA factory.
All sales and administration is generally carried out within office hours, Monday - Friday, 08.30 - 16.30
We offer a same day dispatch service on orders placed prior to 2PM. Bear in mind that the dates are based on our manufacturing locations. We ship the UK, EU and RoW orders from the UK and so these times are based on GMT. For the USA and Canada, the orders are manufactured and dispatched from our KR-USA factory and the times are based on EST. Note too that if you purchase on a Friday evening, your purchase will be actioned on Monday morning - we all need weekends too!
We will reply to your order confirming a dispatch date, and if there any queries with your order detailing any further information or corrections we need from you. We have a newsletter for our customers which we will send to you to keep you up to date with new products and special offers etc which may be of interest. This can be unsubscribed to at any time.
We use a combination of post office, airmail and couriers as appropriate to dispatch our goods. Occasionally orders shipped outside of the EU may require import customs payments at entry. These costs are not within our control or included in our sales prices and are the purchasers responsibility. Please satisfy yourself regarding this prior to purchasing.
If you are unhappy with your purchase or service please do contact us and we will do our best to rectify the issue promptly.