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the complete storage & transport system

soft foam for figures, hard cases for soft foam !

0800-6126-430 / 01206-869467

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KR Terms and Conditions

KR have 2 manufacturing facilities; one in the UK, and one in the USA. Pick your country/currency from the menu based on your delivery location. We ship the UK, EU and RoW orders from the KR-UK factory, and the USA/Canada orders from the KR-USA factory.

 

General

All sales and administration is generally carried out within office hours, Monday - Friday, 08.30 - 16.30

We offer a same day dispatch service on orders placed prior to 2PM. Bear in mind that the dates are based on our manufacturing locations. We ship the UK, EU and RoW orders from the UK and so these times are based on GMT. For the USA and Canada, the orders are manufactured and dispatched from our KR-USA factory and the times are based on EST. Note too that if you purchase on a Friday evening, your purchase will be actioned on Monday morning - we all need weekends too!

We will reply to your order confirming a dispatch date, and if there any queries with your order detailing any further information or corrections we need from you. We have a newsletter for our customers which we will send to you to keep you up to date with new products and special offers etc which may be of interest. This can be unsubscribed to at any time.

We use a combination of post office, airmail and couriers as appropriate to dispatch our goods. Occasionally orders shipped outside of the EU may require import customs payments at entry. These costs are not within our control or included in our sales prices and are the purchasers responsibility. Please satisfy yourself regarding this prior to purchasing.

If you are unhappy with your purchase or service please do contact us and we will do our best to rectify the issue promptly.

Likewise if you are happy with your product (our feedback on eBay, Facebook and Twitter, plus from recommended sales suggest you all are), then please tell your friends and fellow gamers!

You can keep up to date with KR on our Facebook page and Twitter feed too, see the homepage for details.

 

Returns Policy

Naturally we abide by the distance selling regulations. These can be found under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. In summary the main points are: If you are not happy with the item you have purchased please email us to see if we can resolve the issue. Please inform us by This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days of receipt that you do not want the item and wish to return it. If we are unable to resolve the problem to your satisfaction, please return the item in the same condition as sent (i.e. not used or damaged), securely packaged in its original packaging to the address on your invoice and we will refund the cost of the item (excluding any postage costs).

If KR Multicase is at fault, e.g. an incorrect item has been sent, the return delivery will be refunded, and the correct item will be sent. Please inform us by This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as you are aware that you have received an incorrect item. Goods must be returned in the condition they were sent (i.e. not used or damaged).

 

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